Legal documents
Havenia Terms of Use
1. Purpose
These Terms govern access to and use of Havenia services, published by ORIVYA TECHNOLOGY, including the discussion space, journals, resources, and community features.
2. User account
The user agrees to provide accurate information, protect their credentials, not impersonate others, and report unauthorized use. Email, Google, and Apple sign-ins are subject to the relevant identity provider’s terms.
Havenia is intended for people aged 18 or over. By creating an account, you confirm that you are at least 18 years old; an account opened by a younger person may be closed.
3. Features and service limits
Havenia provides wellbeing spaces, journals, resources, groups, conversations, listening matching, and audio or video calls. It is a digital community support service and does not provide diagnosis, emergency care, or medical, psychological, or legal advice.
4. Code of conduct
It is forbidden to publish illegal, offensive, discriminatory, deceptive, threatening content, or content likely to violate privacy, safety, or the dignity of others.
Havenia has zero tolerance for objectionable content and abusive users: harassment, hate, threats, sexually explicit content, scams, and spam lead to removal of the content and may lead to suspension or closure of the account. Any child sexual abuse or exploitation is strictly prohibited: the content is removed, the account is closed, and the facts are reported to the competent authorities. Our child safety standards are published on the website.
5. Moderation and safety
Havenia may moderate, limit, suspend, or remove content or an account when a rule is violated, when a security risk exists, or when a legal obligation requires it.
Every report is reviewed by the moderation team within 24 business hours. You can report content, a message, a group, a member, or a listening session from within the app; the person who filed a report is told what came of it whenever that is possible.
An automatic filter rejects clearly abusive content before publication. Any member can block another: neither sees what the other posts any more, and they can no longer message each other.
6. Payments, donations, and subscriptions
Support may include payments and recurring subscriptions, monthly or yearly. Price, billing period, renewal, cancellation terms, and any refunds are shown before confirmation. On the web, payments are processed by Stripe. In the iOS and Android apps, the subscription is purchased, renewed, and cancelled through Apple’s App Store or Google Play, under their terms: it is cancelled from the store’s subscription settings, at least 24 hours before the renewal date.
7. Listening, calls, and personal content
Participants must respect the confidentiality of exchanges and must not record, reproduce, or distribute a call or private content without authorization. Journals and visibility settings remain the author’s responsibility.
8. Content and intellectual property
Havenia is published by ORIVYA TECHNOLOGY under an exclusive operating licence. Copyright in the software, its source code, its interfaces, and the original content remains the property of its individual author. Third-party trademarks, content, and materials remain the property of their respective owners.
9. Liability
Havenia provides a digital service and strives to ensure its proper functioning, without guaranteeing permanent availability due to technical constraints, maintenance, or force majeure.
10. Personal data
The processing of personal data is described in the Privacy Policy. Users can exercise their rights from the “Manage my data” screen.
11. Suspension and termination
You may stop using Havenia and request account deletion from the data management screen. Havenia may limit, suspend, or terminate an account for breach of these Terms, risk to a person, fraud, or legal obligation. Provisions concerning payments, liability, and legally retained data remain applicable.
12. Governing law and contact
These Terms are governed by applicable law, subject to mandatory consumer protection rules. Questions or complaints may be sent to the publisher using the contact details below.